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BOOKING POLICIES
& CANCELLATIONS

DEPOSIT

To secure your appointment, a non-refundable $50 deposit is required upon booking. The remaining payment will be due at your appointment. If you arrive 15 minutes late or fail to show up, I reserve the right to keep your deposit for the time I have set aside for you. I appreciate your understanding that everyone's time is valuable.

 

LATE POLICY

I understand that unforeseen circumstances may cause you to run late for your appointment, but please be aware that I may need to reschedule if you arrive more than 15 minutes late. I will do my best to accommodate your service, but if it is necessary to reduce the length of the service, you will be charged the full amount of the original service booked. If your appointment must be canceled, your deposit will be non-refundable.

 

REFUND POLICY

I do not offer refunds, as the appointment process is thorough and tailored to your needs. Your appointment is not rushed, and I will follow your feedback during the sample session to ensure the best possible result.

 

PRICING

Please note that prices are subject to change at any time. However, clients who booked in advance before a rate change will not be affected by the updated pricing.

 

CANCELLATIONS

If you need to cancel or reschedule, I kindly ask for at least 48 hours' notice. If you forget or cancel without enough notice, I am unable to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. If you do not show up or cancel a same-day appointment, future appointments will require a 50% upfront payment. 

 

CONFIRMATION E-MAIL REMINDER

As part of my commitment to excellent service, I provide a courtesy reminder via email for your appointment.  Nevertheless, it ultimately remains your responsibility to keep track of your appointment details to ensure a seamless experience.

 

PAYMENT OPTIONS

I accept Visa and Mastercard for your deposit, as well as payment options including cash, Zelle, Venmo, or PayPal for the procedure.

PRIVACY POLICY

This privacy notice discloses the privacy practices for Brows  by Bae. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 

​Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way by using an SSL.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers where we store personally identifiable information are kept in a secure environment.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. (“Google”), is used on our web site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information generated by cookies and your IP address for website analytics and remarketing. Google’s privacy policy may be obtained here. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

Cookies

We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

​Contact Information

To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 925.286.7828 or via email.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

Mention all other tracking tools and/or technologies being used by your website.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.

Make sure you mention all other information that you collect.

 

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: – Communicate with you. – Screen our orders for potential risk or fraud. – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Mention opt-out links from external services such as:

You can opt out of targeted advertising.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us at 925.286.7828 or via email.

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